Avaya - The way to go!
December 19, 2018

Avaya - The way to go!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Avaya Communicator

Overall Satisfaction with Avaya OneCloud UCaaS

Avaya is a long-standing name in the communications industry and hands-down lives up to its name. It is possibly one of the best enterprise communication systems I've ever used; it's simple, efficient, and powerful. We use it across the organization and it's packed with more tools and features than its competitors out there.
  • Super simple to set up and get it running.
  • Powerful and packed with a ton of and tools I have yet to see in the competitors.
  • Automated attendants, caller ID, automatic callback and many more features which are extremely useful.
  • Honestly we haven't seen anything wrong with our Avaya communicator product.
  • Maybe lower cost per user would be better going forward but that's not a con for the service it provides.
  • It's been positive and totally worth the investment.
Small, Medium or Large enterprise - You need Avaya to know its true power and efficient communication. The extreme ease of use just drives the large up-front cost down in terms of effort required. Might not be ideal for really small enterprises because of the large up-front costs.