Good communicator to work from home or out of office.
February 29, 2020

Good communicator to work from home or out of office.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Avaya Communicator

Overall Satisfaction with Avaya OneCloud UCaaS

Avaya Communicator was used all across our organization, which has units in Brazil, USA, China, Europe and the Middle East. It was used especially when a professional was out of office and the software enable the user to access its corporate phone number. As we have a global team with lots of travelling professional, it was helping a lot.
  • Ability to access my phone number by working from home or out of office.
  • Easy friendly features, very easy to use and configure.
  • The dialing feature was constantly crashing and did not work for a while.
  • Sometimes when answering a call, the feature crashes with no apparent reason.
  • Ability of global teams to communicate is really valuable to a company.
  • Crashing during the calls could be improved, since a lot of time is wasted during the crashes.
It needs some improvements on the stability of the software. It is a good communicator but some of the aforementioned problems need to be improved.

Do you think Avaya UCaaS delivers good value for the price?

Not sure

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

No

We have recently changed from Avaya to Microsoft Teams and being honest, MS Teams seems way better than Avaya, since it is much more stable and is completelly connected with our contacts database and emails.
Very well suited to be used by global teams and with areas with constant travels. It really helps to have access to your work phone and work contacts at any time and place. However, the software could be more stable, since we have a lot of problems with the software crashing and not responding during the calls.