Okay, not great.
Software Version
Partner ACS version 9
Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
Avaya is currently not being used by any part of our company. We do have a nice display of Avaya products in our demo room. When we were using Avaya, it was very useful in helping us stay connected with our customers.
- Avaya is very simple to use.
- I love having an adjustable back-lit display.
- Great music on hold capability.
- I feel that Avaya's products are not very durable.
- I feel that the their products have poor quality of service.
- Negative impact due to the cost of repairs on the phones and system.