Avaya Review
January 24, 2020
Avaya Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
We used Avaya as an office telephone system along with the Genesys as a contact center solution.
- Reporting.
- Robustness.
- Social media engagement could be added.
- More chat bot functionality.
- Expensive.
- No training opportunities, you have to learn on your own.
Do you think Avaya Experience Platform delivers good value for the price?
Not sure
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Experience Platform go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Experience Platform again?
No