Avaya Experience Platform review
June 24, 2021
Avaya Experience Platform review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
In the company, agents have new ways of connecting with customers when and how they want. Since attention, service and customer experience are of the utmost importance. Extend the capacity of the stand to remote offices and agents who work from home. Increase agent performance in real time. Boost employee productivity so they can record end calls to extreme, take screenshot and quality management.
- Give the customer experience tools this in order to improve service.
- There are different channels through which you can communicate with customers and everything is in the cloud.
- In the pandemic it has helped our agents to work from home.
- Helps the company improve the quality of customer service.
Although you can also work remotely, it is a more basic platform that is only dedicated to counting messages with customers, however Avaya Experience Platform offers a phenomenal customer experience, through different communication channels. It helps the organization to be simple and effective and best of all, it is effortless for the client so that they are more satisfied with the attention received.
Do you think Avaya Experience Platform delivers good value for the price?
Yes
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
Yes
Did implementation of Avaya Experience Platform go as expected?
Yes
Would you buy Avaya Experience Platform again?
Yes