Overall Satisfaction with Avaya Experience Platform
Avaya Experience Platform has been a great tool to allow our organization to engage with our customers, it delivers our voice to provide live support and also provides us with advanced self-service automation and employee productivity tools. This allows our company to build a true call center on the cloud, just like cloud customer service.
- Advanced self-service automation
- Employee productivity tools
- Call and screen recording
- Bring lower prices
- Offer more plan options
- Spanish customer service
- Return on Investment
- Customer satisfaction
- Employee satisfaction
Avaya Experience Platform stacks up against Microsoft Power BI providing a great integration to create more advanced and specific reports, it is a great feature when your organization already has its own way to analyze and create performance and areas to improve. I selected Avaya Experience Platform because it's one of the day-to-day tools for me.
Do you think Avaya Experience Platform delivers good value for the price?
Yes
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Experience Platform go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Experience Platform again?
Yes