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Excellent communication and cloud management with Avaya.
May 02, 2021

Excellent communication and cloud management with Avaya.

Gabriel Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya OneCloud UCaaS

We have been using the Avaya OneCloud UCaaS platform for almost two years, just before the start of the covid-19 pandemic. The use intensified a lot when the great majority of the employees started to work in home office. Our entire subsidiary used the software during that time in the company and also at home. I used it a lot every day for project alignment, meetings with clients, [and] meetings between internal departments. The use of Avaya has provided us with many benefits and advantages in terms of collaboration, communication and productivity of the activities to be carried out.
  • Tool with excellent video quality.
  • Collaboration with the use of the virtual extension.
  • Virtual meetings without leaving the office.
  • Great support from Avaya.
  • Scheduling meetings through Outlook.
  • There is no remote control function.
  • They could add more features that enhance the tool through new updates.
  • Saves time and money with calls and travel costs to hold meetings in general.
  • Flexibility to work at home office with great software and maintain easy communication with everyone in the company.
I have nothing negative to comment on Avaya support. I have known the manufacturer for many years and have always been a reference in the communication market. The telephone service is very good and works in our local language. The waiting time is also great and the problems are solved.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

The Avaya OneCloud UCaaS solution can be used in any type of scenario where you need unified communication, involving video conferencing, telephony, instant messaging, contact center, and other collaboration resources. We made the acquisitions according to the need and the number of people who were going to use it. Everything is managed in the cloud by IT and with a lot of flexibility.