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The perfect and easy solution for cloud video conferencing.
Updated February 13, 2022

The perfect and easy solution for cloud video conferencing.

Arthur Rocha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Avaya OneCloud UCaaS

Avaya Spaces has been one of the most important software for us in times of the COVID-19 pandemic where the vast majority of teams are working from home. The software is used by almost all teams to extend and maintain a continuity of communication through online meetings and chat. The software is in the cloud and solved the communication problems because it works without the dependency of an application, works on any operating system, and can be accessed from anywhere with the internet.
  • Unlimited recording to the Avaya Cloud with access from any device.
  • Privacy of meetings with inclusion of access password.
  • Support for more than 500 users at the same time in the meeting, allowing the realization of webinars and training as well.
  • Screen sharing features, view of PDF and PowerPoint presentations.
  • Per user license.
  • There are 3 licenses, but only the "Power" license does cloud recording.
  • There is still no feature to place participants in a secondary room during a meeting.
  • The quality of video calls improved and brought the teams closer together.
  • Positive feedback from teams about the service.
  • Cost reduction with travel expenses.
The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.

Customer Experience

We do not use Avaya support for this specific service, but we already use it for phones and the company has always been well served. Phone calls are quickly resolved with the help of Avaya engineers.
Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
One of the features of the PRO version, known as Power, is the possibility to record unlimited meetings in the Avaya cloud without worrying about storage space. We keep it for 30 days and then an intern downloads it to our internal network. This version also allowed us to do some events with more than 100 people connected without causing any network instability.
The intermediate version prices are cheaper than the leading video conferencing tools, but it does not have the recording feature. If I could change one thing, I would put this cloud recording functionality in this intermediate version of Avaya Spaces as well. I believe it would be a big differentiator from the competition.
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.

Do you think Avaya OneCloud UCaaS delivers good value for the price?

Yes

Are you happy with Avaya OneCloud UCaaS's feature set?

Yes

Did Avaya OneCloud UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya OneCloud UCaaS go as expected?

Yes

Would you buy Avaya OneCloud UCaaS again?

Yes