Writing means nothing!
March 11, 2022

Writing means nothing!

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

We use AVI to purchase products. Lately, we have been purchasing Smart Panels and orders have been delivered to wrong locations/ dropped shipped when we asked for them not to be dropped shipped, Order not put together when it was asked. Billing is horrible no one communicates to get the billing correct. One order took over six months to payout due to the above issue. I had to go to one of the chiefs to get this issue resolved. If I was able to make the change and no longer use AVI I would but the district as a whole uses them so as a department I have to go with what's on our bid.
  • Quotes sent out in a timely manner
  • respond to initial emails in reasonable time
  • simple order that are ok for drop ship come in reasonable time like projector bulbs
  • Billing especially on orders that has to be put together
  • Pay attention to detailed information on PO's
  • Make sure items are being delivered to the correct address
  • Quality Assurance
  • Loss of instructional time due to product being shipped to the wrong location
  • Loss of instructional time for students when product is not assembled
The support did not seem well. I constantly asked for billing to be corrected and it took 6 months to get the issue resolved. That is too much time and AVI held up orders for issues that were from their end stating we were not paying our bill. That was so unprofessional of them to tell another department that it was one individual not paying and we were holding up the orders
By getting smart panels to the district assembled and quickly.

Do you think AVI-SPL delivers good value for the price?

No

Are you happy with AVI-SPL's feature set?

No

Did AVI-SPL live up to sales and marketing promises?

No

Did implementation of AVI-SPL go as expected?

No

Would you buy AVI-SPL again?

No

The issues Orders being shipped to correct location, billing, response when it is an issue.