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AVI-SPL failed to deliver on the robust, reliable, and trustworthy AV system we expected.
May 01, 2022

AVI-SPL failed to deliver on the robust, reliable, and trustworthy AV system we expected.

Dave Margolis | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

AVI-SPL has installed AV technology (Crestron-based display systems) in classrooms and conference rooms within a new building at UCLA.
  • Equipment works as expected most of the time.
  • AVI-SPL provides poor, but adequate customer service.
  • Staff members are very hard to reach via email.
  • We have ongoing issues with the AV in our classrooms and conference rooms that AVI-SPL refuses to address or take responsibility for.
  • AVI-SPL is, in general, frustrating to work with.
  • Delivered classroom AV fails often enough that the entire system can't be relied on. I would describe our entire classroom AV system as a "lemon".
Technicians themselves are often very good and fix immediate issues. But, we have had very little luck getting AVI-SPL as a whole to address the true cause of our ongoing issues.
N/A

Do you think AVI-SPL delivers good value for the price?

No

Are you happy with AVI-SPL's feature set?

No

Did AVI-SPL live up to sales and marketing promises?

No

Did implementation of AVI-SPL go as expected?

No

Would you buy AVI-SPL again?

No

Microsoft 365 (formerly Office 365), Adobe Acrobat, MATLAB, IBM SPSS
Based on my experience working with AVI-SPL over the past 9 years, I would absolutely never recommend AVI-SPL to anyone who had the option of going with another vendor.