Rough Transition
August 05, 2022

Rough Transition

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

AVI-SPL purchased SKC Communications in early 2022. We use their services in the design and integration and installation and upgrade of technology in our lecture halls and auditorium venues. SKC would also provide quotes and equipment box sales.
  • In my experience, AVI-SPL has not been responsive since their take over of SKC Communications.
  • In my experience, AVI-SPL never assigned a sales representative to replace the one from SKC that left.
  • In my experience, AVI-SLS stopped providing quotes for box sales of equipment.
  • In my opinion, AVI-SPL could use better communication when merging with other companies.
  • In my experience, AVI-SPL never provided any communication on who our new sales representative would be.
  • In my experience, AVI-SPL never responded to messages or emails providing revised contact information.
In my experience, communication was never received regarding acquisition changes or expected communications.

Do you think AVI-SPL delivers good value for the price?

Not sure

Are you happy with AVI-SPL's feature set?

No

Did AVI-SPL live up to sales and marketing promises?

No

Did implementation of AVI-SPL go as expected?

No

Would you buy AVI-SPL again?

No

When AVI-SPL completed their acquisition of SKC communications, in my experience, customers were never advised or contacted to inform us of who our new account representative would be or when we would be contacted.