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Good and helpful product
April 25, 2022

Good and helpful product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avoma

Good product with some features below average
  • calls are automatically recorded
  • being able to go back and watch my calls again to make sure I catch everything a customer is saying.
  • the transcript is so helpful to review the conversation and catch any missing details from the notes I take while on the call.
  • Being able to share video calls with team members
  • The formatting of the characters is limiting
  • The tagging can be a bit smarter to identify speakers and topics
  • It has helped us streamline company's call recording process very good
  • Recording calls for training
ease of use, transcripts during calls, pricing

Do you think Avoma delivers good value for the price?

Yes

Are you happy with Avoma's feature set?

Yes

Did Avoma live up to sales and marketing promises?

Yes

Did implementation of Avoma go as expected?

Yes

Would you buy Avoma again?

Yes

Keeping notes on customer calls so I can go back and review. Tracking calls. It allows new employees to get up to speed on client accounts faster. It is easier to relay on customer comments to the internal team.