Overall Satisfaction with Azure Bot Service (Microsoft Bot Framework)
Bot Framework was analyzed as a potential solution for real-time communication for help desk enablement and collaboration. It was primarily used by the help desk area and those who have the ability to report and input problem tickets. Due to the free form nature of our help desk software, a real-time communication solution would assist in completely and accurately documenting problems and requested analysis and research.
- Real-time communication.
- Lightweight software protocols.
- Most robust features only available within Microsoft toolset.
- Too much coding required for a basic functioning bot.
- Real-time collaboration and communication over existing network protocols - very positive.
- Not 100% stable (availability) - very negative.
Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.
Lex is very limited with integration with standard hardware and network configurations.
Lex has performance issues and was too slow to meet near real-time collaboration requirements.
Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
Lex is very limited with integration with standard hardware and network configurations.
Lex has performance issues and was too slow to meet near real-time collaboration requirements.
Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
Do you think Azure Bot Service (Microsoft Bot Framework) delivers good value for the price?
Yes
Are you happy with Azure Bot Service (Microsoft Bot Framework)'s feature set?
Yes
Did Azure Bot Service (Microsoft Bot Framework) live up to sales and marketing promises?
Yes
Did implementation of Azure Bot Service (Microsoft Bot Framework) go as expected?
Yes
Would you buy Azure Bot Service (Microsoft Bot Framework) again?
Yes