Overall Satisfaction with Azure Bot Service (Microsoft Bot Framework)
It has automated the Frequent Asked Question (FAQ) by using step-by-step coding accessible on Microsoft Learning website.
- Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.
- They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
- Azure Bot will only deliver according to the granularity of the FAQ it is feed. Otherwise, it has been a cost optimization tool for our organization.
- Zendesk Chat (formerly Zopim)
Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
Do you think Azure Bot Service (Microsoft Bot Framework) delivers good value for the price?
Yes
Are you happy with Azure Bot Service (Microsoft Bot Framework)'s feature set?
Yes
Did Azure Bot Service (Microsoft Bot Framework) live up to sales and marketing promises?
Yes
Did implementation of Azure Bot Service (Microsoft Bot Framework) go as expected?
Yes
Would you buy Azure Bot Service (Microsoft Bot Framework) again?
Yes