The importance of Azure Bot Service in our organization
April 30, 2021

The importance of Azure Bot Service in our organization

muphulusi dzivhani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) is being used by our organization. It is being used across the whole organization, and we use it to automate responses to customers. It is used as a ticketing system, which customers use to describe our products and review them as well as to lodge any complaints they have.
  • Helps manage, connect, and deploy bots across popular channel management
  • It is expensive
  • It is not very user friendly to people who do not understand SDK implementation
The support team is quick to attend to any concerns regarding Azure Bot Service (Microsoft Bot Framework), and they are very friendly and technical. They are always available to assist with any bot framework related issue and they normally respond within 24 hours. They try by all means to understand the problem you are facing and they explore any possible diagnosis and troubleshooting necessary.

Do you think Azure Bot Service (Microsoft Bot Framework) delivers good value for the price?

Yes

Are you happy with Azure Bot Service (Microsoft Bot Framework)'s feature set?

Yes

Did Azure Bot Service (Microsoft Bot Framework) live up to sales and marketing promises?

Yes

Did implementation of Azure Bot Service (Microsoft Bot Framework) go as expected?

Yes

Would you buy Azure Bot Service (Microsoft Bot Framework) again?

Yes

Because it is very user friendly and cheaper compared to other bot frameworks, it helps manage, connect, and deploy my scripts across multiple channels. It also allows for an extendible framework; we are able to use it across many departments within our organization and it works efficiently in each and every organization. The bot framework implementation is of a high quality and we don't struggle to use it at work. I recommend it above any other bot service.
Azure Bot Service (Microsoft Bot Framework) is well suited in applications like automating emails, or any business idea that would require the business owner to automate their responses, especially if they are dealing with a lot of clients and they cannot reply to each one of them. It'd be best suited to automate emails of large organizations where the responses meet the clients' expectations. It would be less suited in organizations where customers' opinions matter and each customer is unique and requires the organization's attention, where the service provider doesn't have to generalize the clients' concerns