Stay away from Backblaze at all costs.
April 30, 2020
Stay away from Backblaze at all costs.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Backblaze
It is being used to backup photo studio picture files.
- Low price.
- Their software has many issues including getting stuck uploading even tiny files.
- They seriously need to work on their customer service.
- We have wasted hours waiting to finish backups.
- We have WASTED hours online with their support staff and they never took care of fixing their server problems.
Their customer service is filled by millennials, so basically nothing is ever Backblaze's fault.
I tried the service two times, in 2018 and today to see if they'd improved at all. The first time I discovered that they throttle upload speed. They refuse to admit it, but with 900 mbps speed on my desktop, Backblaze UL speed never went over 2.5 mbps.
They refused to acknowledge the many times their software got stuck on tiny finals uploads for hours. Their answer to their many problems was to cancel my service and refund me. That hardly compensated me for dying of old age because of the time it took to finish backing up my files. It was easier to refund me than do minimal work to fix their servers.
I decided to give them another chance to see if anything changed.
Once again, their software got stuck on a 2.5 MB photo. Upon going into a support chat, their manager came online and told me that they agreed to refund me and banned me from using the service again because I complained too much about upload speed.
I tried the service two times, in 2018 and today to see if they'd improved at all. The first time I discovered that they throttle upload speed. They refuse to admit it, but with 900 mbps speed on my desktop, Backblaze UL speed never went over 2.5 mbps.
They refused to acknowledge the many times their software got stuck on tiny finals uploads for hours. Their answer to their many problems was to cancel my service and refund me. That hardly compensated me for dying of old age because of the time it took to finish backing up my files. It was easier to refund me than do minimal work to fix their servers.
I decided to give them another chance to see if anything changed.
Once again, their software got stuck on a 2.5 MB photo. Upon going into a support chat, their manager came online and told me that they agreed to refund me and banned me from using the service again because I complained too much about upload speed.
Do you think Backblaze Business Backup delivers good value for the price?
No
Are you happy with Backblaze Business Backup's feature set?
No
Did Backblaze Business Backup live up to sales and marketing promises?
No
Did implementation of Backblaze Business Backup go as expected?
No
Would you buy Backblaze Business Backup again?
No