Very Flexibile and Reliable Backup and Recovery solution with great Support
November 12, 2021

Very Flexibile and Reliable Backup and Recovery solution with great Support

Alexander Siahaan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bacula Enterprise

Bacula plays an important role to ensure our data recovery. Bacula also has so many flexibilities that we can configure according to our needs. We use Bacula Enterprise, Bacula vSphere Plugin, and Bacula Web. I would like to give a big shout to Bacula
Support. Their reaction is great and is very helpful with troubleshooting the problems that I had. The explanation of troubleshooting is also clear and in a very detailed way.
  • Troubleshooting skills
  • Flexibility in configuring Job & Schedules
  • Bacula Support are top
  • Bacula Web could be improved in the future.
  • vSphere plugin
  • Flexibility of configuring Jobs and Schedules
  • Very Important to have Backup and recovery procedure in ISO Audit

Do you think Bacula Enterprise delivers good value for the price?


Are you happy with Bacula Enterprise's feature set?


Did Bacula Enterprise live up to sales and marketing promises?


Did implementation of Bacula Enterprise go as expected?


Would you buy Bacula Enterprise again?


Flexibilities to configure the backup jobs, schedules are the most helpful feature in Bacula Enterprise. Bacula can almost cover everything.

Bacula Enterprise Feature Ratings

Instant recovery
Recovery verification
Multiple backup destinations
Incremental backup identification
Management dashboard
Not Rated
Platform support
Retention options

Using Bacula Enterprise

5 - IT Administrators
4 - 
IT Administrators
IT Engineers
IT Teamlead
  • Backup
  • Restore
  • Automatic Recycling
  • Offsite Backup
  • DMZ Backup
  • Automatic Recycling

Evaluating Bacula Enterprise and Competitors

Yes - Support Linux better that the others
  • Price
  • Product Features
  • Product Reputation
  • Prior Experience with the Product
We were using community edition before that. Then we realize we need more features like vsphere plugin and Bweb.
the easiness of backup administration

Bacula Enterprise Implementation

Ensure the backup traffic goes through separate traffic as the other environment.
Yes - 
Setup and configure backup Servers and Tape Libraries, networking, etc.
Testing Phase,
Change management was a small part of the implementation and was well-handled
  • the network speed

Bacula Enterprise Support

Absolute Top support!! Very detailed explanation and troubleshooting guide!
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, Standard Support was even great enough!
Yes - Yes, about vsphere plugin. It was resolved with the updated packages.
It was when I had to recover from failed backup director. Lessons learned at that time, that we need also to backup bacula director

Using Bacula Enterprise

easy enough to understand how it works. Beside, there are many helpful guides in the internet
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Lots to learn
  • bacula director
  • bacula file daemon
  • bacula storage