Bacula Enterprise: A necessary investment with a guaranteed return
May 31, 2022

Bacula Enterprise: A necessary investment with a guaranteed return

Marcelo Miranda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bacula Enterprise

The reason we use Bacula Enterprise is to provide an effective backup and disaster recovery framework. As the solution is agnostic, that is, it can be deployed in practically any system or application, we understand that Bacula Enterprise is currently the most appropriate solution for our environment. We use it to backup servers (Linux, MS-Windows Server, FreeBSD), database (Oracle, MySQL and MS-SQL), virtualized environments (Vmware), applications, in addition to shared file backups
  • Backup Duplication and Deduplication
  • Database backup like MySQL and Oracle
  • Backup and fast restore of mailboxes
  • Our team always points out the same problems, I believe that, today, is our biggest complaint: The interface (both graphical and the CLI) still needs improvement.
  • There is no mobile app to manage backups and restores from smartphones
  • Manual installation is time consuming.
  • High compatibility of environments for our scenario, thanks to its plugins
  • Low time and investment for deployment
  • Support trained, proactive and agile in your service.
  • Possibility of backups in multiple locations/volumes simultaneously
  • The fact of having the possibility of having multiple backup locations simultaneously, in addition to their encryption, guarantees that it is possible, in a feasible way, to perform a disaster recovery.
  • Due to deduplication, disk storage is optimized, making backups take up little space on storage volumes and, consequently, require a low investment in disks and storage.
  • Also regarding dedup, the tool implements it effectively, dramatically accelerating backup and restore speed, optimizing recovery time (RTO)
Both tools are of great quality, however the investment in Bacula Enterprise is much lower, due to not having to license each backup client. In addition, it is clear to be multi-environment, and can be used in different systems and scenarios through its plugins. These can even be acquired as your environment grows, adapting your planning and investment over time. And, last but not least, we have the incredible quality of Bacula Enterprise's support, which serves us very closely and quickly, answering all our doubts, regardless of time or day of the week.

Do you think Bacula Enterprise delivers good value for the price?

Yes

Are you happy with Bacula Enterprise's feature set?

Yes

Did Bacula Enterprise live up to sales and marketing promises?

Yes

Did implementation of Bacula Enterprise go as expected?

Yes

Would you buy Bacula Enterprise again?

Yes

As stated before, the system is agnostic, and its implementation can be carried out in any environment, as long as there is a team to implement and maintain it or a support contract suitable for the needs of your organization. Due to its wide compatibility, it can be used in mixed environments, such as prepared with disks and tape libraries, as well as in cloud environments.

Bacula Enterprise Feature Ratings

Instant recovery
10
Recovery verification
10
Multiple backup destinations
10
Incremental backup identification
10
Backup to the cloud
10
Deduplication and file compression
10
Snapshots
10
Flexible deployment
10
Management dashboard
10
Platform support
10
Retention options
10
Encryption
10

Using Bacula Enterprise

17 - We have our IT director;
three coordinators from related areas and the others are analysts and technicians.
The performance is segmented by ICT area that each one occupies, being the responsibility of the director and the coordinators to carry out strategic actions in relation to the implementations of disaster recovery and backup systems.
17 - We have a team of analysts who belong to the ICT areas responsible for analyzing more complex calls involving the tool, then there is the technicians, also from the ICT area, who act as initial support in the calls and interns who work in recovery tests and built-in backup verification routines.
  • Implementation of backup and restore routines of mailboxes.
  • Restoring virtual machines from VMware environment
  • Discovering the real volume of backups we need
  • I believe that bare metal recovery of a totally lost virtual machine was the most unexpected case that we used it for.
  • We intend to integrate multiple storage clouds with Bacula Enterprise to perform encrypted copies simultaneously
We see no need to change backup systems for the next few years here in our organization. Bacula Enterprise fully serves us and its support service is excellent and agile. The hiring value is low and the tool is constantly evolving. Our team is completely satisfied with the solution implemented.

Bacula Enterprise Training

  • In-Person Training
The professor understood the tool very well, it was a fact that he had mastery over the system and knew what he was talking about, clearing up all doubts and passing on all the necessary knowledge so that we could handle Bacula Enterprise in our organization.

Bacula Enterprise Support

It's even weird to see some reviews out there punctuating Bacula Enterprise's support service poorly, I've never even had a problem that wasn't answered by the support team. Not to mention that they are available at any time, no matter what time or day you contact them, and they are extremely competent and knowledgeable about the tool.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We have the support service, but we don't use the term premium, our subscription package is the Bronze Perpetual Subscription, which we recently renewed by the way. Which, as I mentioned earlier, serves us excellently. Bacula Enterprise has other subscription levels of support, but this is more than enough for us and our environment.
When we needed to configure the backup and restore of our e-mail system the support was very helpful. There was also a situation where the disks of a virtual machine (Vmware) had been totally corrupted and not even Vmware support could solve the problem, Bacula Enterprise support not only managed to backup the machine but also restore it at the level of bare metal.

Using Bacula Enterprise

In general, using the system is simple, but it still has a graphical interface that is not so clear and easy to manipulate. It is not suitable for all browsers and is also not very responsive, not suitable for use on mobile devices. Other than that, performing a backup, restore, scheduling or test operation is relatively easy and fast, and can be performed, provided that they have training, by any technician.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Create a backup schedule (routine)
  • Perform automated restore tests
  • Generate usage reports and various aspects of backup and restore.
  • Install clients on multiple systems: lack of a more automated installation
  • Perform backup and restore tracking via a mobile device
Yes - It is the part that most needs improvement; Bacula enterprise does not have an interface really designed for mobile devices or even compatible with multiple browsers, I've found. At various times, using it on a cell phone, for example, ends up crashing your browser. And to top it off, it doesn't have a mobile app.