Barracuda Backup - A solid (lowcost) solution
December 04, 2015
Barracuda Backup - A solid (lowcost) solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Barracuda Backup
Barracuda Backup is our standard backup solution for any companies that we support. It addresses the business problem of finding a cost effective backup solution that is both local and offsite.
- Cost Effective. It is hard to find a more complete backup product at this price point.
- Simple Management. The website used to manage the boxes is easy to use and pretty intuitive.
- Support. Support is, for the most part, a good experience. There are some tier 1 techs who don't know what they are doing, but most of the support staff is very good.
- Support. Some of the tier 1 techs are not very good, especially if the problem is a complicated one. You also always have to go into a call queue, so you don't have any control over what support tech you get.
- Restore issues. Currently and in the past, there have been issues with being able to restore large (5+GB) files from the cloud.
- No longer relying on tape backups is great. It takes away the need for an employee switching tapes and then moving them to a secure location. It also means we no longer need to go looking for a tape for a specific backup as they are all stored in the Barracuda interface.
- The management is simpler than that of other software. This means day to day tasks take less time, freeing me up to do other things with my time.
- BackupExec and Carbonite
All the other cheap offsite backups were offsite only. Barracuda having both onsite and offsite data was a huge plus for us as it cuts down on the restore times as well as being a legitimate disaster recovery tool.