Set and forget: worry free intelligent mailbox robot.
Updated July 10, 2023

Set and forget: worry free intelligent mailbox robot.

IGNACE QUAGHEBEUR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Barracuda Sentinel

Barracuda Sentinel goes probing in the users mailboxes and eliminates potential threats. Besides that, it monitors unusual logins and suspicious email rules. The good is that the AI behind really works well. I haven't had any false positives yet. But a lot of junk mail (harmless but potentially dangerous as well) gets caught. Awesome: set and forget.
We recently used it also to setup DMARC correctly and the ease of use is again great.

Pros

  • Set and forget
  • Very easy
  • Simple to use dashboard
  • documentation and webinars cover a lot.

Cons

  • Small company's don't really benefit from the AI
  • It would be great if some more rule intelligence could be added.
  • dmarc setup made ease
  • set and forget security
  • Less administration time to check suspicious logins
  • AI works very well. No false positives
  • It is an addon. It improves your security but will not stop all threats
barracuda is real easy to implement and i haven't had any false positive mail till date.

Do you think Barracuda Impersonation Protection delivers good value for the price?

Yes

Are you happy with Barracuda Impersonation Protection's feature set?

Yes

Did Barracuda Impersonation Protection live up to sales and marketing promises?

Yes

Did implementation of Barracuda Impersonation Protection go as expected?

Yes

Would you buy Barracuda Impersonation Protection again?

Yes

Barracuda Sentinel does what it supposed to do. Stop junkmail in an intelligent way. Junkmail that passes your spamfilters. As an addon it informs you of suspicious mail rules and user logins. I know you can do that with the office 365 tools also, but sentinel makes it easy. Very easy. One drawback: the smaller your user population, the less the AI can learn. So a really small company (eg. 20 users) won't benefit that much from the AI part. But still again, dmarc setup, remedation, etc : great.

Using Barracuda Sentinel

180 - It is active on my mailboxes. So all office workers are involved.
3 - But to be honest, it is set and forget.
  • it is an extra security on the mailboxes
  • we get alerted on suspicious activity
  • our mailsetup is correctly implemented (spf, dkim, dmarc)
  • the suspicious rule creation stopped an attack quite early.
  • monitoring of the "shadow" it: who sends legit mail
it helps, does its job. why change?

Evaluating Barracuda Sentinel and Competitors

  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
one option, we already used the antispam and archiving. Upgrading to a license that included sentinel was a quite logic step.
at the implementation, we compared point solutions. now we have a barracuda package, so we would need to compare a product suite capable of doing a lot.

Barracuda Sentinel Implementation

It is really just follow the setup documentation. no risk, no troubles.
  • Implemented in-house
Yes - We first implemented the sentinel agent that scans mailboxes and removes phising mails.
Later we did the correct setup for Dmarc (and spf, dkim due to information in the documentation of sentinel)
Change management was minimal
  • we saw that our dkim was incorrectly set.

Barracuda Sentinel Training

  • No Training
Since there is no interaction with the users, training was not needed.

Configuring Barracuda Sentinel

there is not really a configuration you can make. But it is not needed.
i found it somewhat difficult to see why some mailsources are failing dmarc. I can see the domains and ip's that send mail, but it would help to actually see the mail (or at least the header of the mail)
No - there is no facility to customize the interface
No - the product does not support adding custom code
no.

Barracuda Sentinel Support

Documentation is good and covers more than the product uses (eg. how dkim works) To be honest, the product is that simple you don't really need support. And it just keeps on working. Maybe it is too simple, so a way to tune it more would be great. But for now :follow the documentation and you're set. Set and forget. it just works.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Quick Initial Response
None
It is a subscription model, so support is included
Yes - I was more like a feature request. I had rules that kept on giving alerts. The answer was that AI (or Machine Learning) needs some time to figure out what is a correct alarm and what is a false alarm. And indeed, it learn after some time.
Specifically for Sentinel, no. But the archiver saved us multiple times, especially with deleted accounts where after 6 months, an important mail was needed.

Using Barracuda Sentinel

It only lost some points because it fails when your user population is too small. I had it activated on 1 tenant of 25 mailboxes and besides the login and mailrule checks, the AI to stop junk mail fails. In my larger tenant of 180 mailboxes, it works like a charm.
the domain fraud section works perfect. The link towards forensics and remediation is really good.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • setup is quite easy and straightforward
  • dmarc setup really helps
  • you have to trust the system.

Barracuda Sentinel Reliability

It is 1 setting for your environment. so flexibility is low (but not necessary). I have not yet noticed any delays due to sentinel
until now, i haven't encountered any problem.
no delays seen.

Integrating Barracuda Sentinel

The integration was there by default.
  • barracuda essentials
  • barracuda incident response
  • office 365
documentation is perfect.
  • ticket system
alerts in sentinel should become an IT ticket in our helpdesk system. I saw that mail is possible, so that should be easy.
  • Single Signon
the needed integrations are there by default (identity and office365)

Relationship with Barracuda Networks, Inc.

i'm a member of barracuda insiders, so i have lot of channels to work with the vendor.
similar.
Since we already had a product, the license came as an upgrade.
price/offering is good compared to the market.

Upgrading Barracuda Sentinel

  • as a cloud service, upgrades are seamless
  • they add more intelligence in their offerings.

Comments

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