Overall Satisfaction with Bazaarvoice Conversations
It is being used to answer questions asked by our customers that are purchasing through our partner, Home Depot. It is only used by 3 people that have a clear understanding of the ordering process through that channel. The problem this addresses is the connections with customers of out products. They no longer need to reach us by phone only, they can ask a question and be assured that their question is being answered by a Weatherables Pro.
- Shows reviews
- Allows instant answers to questions
- Multiple channel capability
- Hard to keep up
- Examples of responses not available
- Limited mobile capabilities
- Drives more business
- Less phone calls for questions
- Connect with customers on a more digital level