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Increasing satisfaction
August 04, 2017

Increasing satisfaction

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Conversations,Connections,Intelligence,Media

Overall Satisfaction with Bazaarvoice Conversations

It's main use is to provide ratings and reviews on products to increase conversion. It's secondary use is for the business to see when we are ranging poor quality items so this can be addressed in range reviews.
  • There is a config hub which enables the business users to have control over their implementation of Conversations without the need for front end development all the time. This reduces time to make changes and improvements and learn impacts from different alterations.
  • It offers customers an enriched experience on your site, and allows the customer to gain confidence in their purchases before they make it due to the reviews and ratings helping them.
  • Would be good to have more control over the UI within the dashboard. The control is there, but more flexibility over specific layout in the front end of the website would help.
  • Increase in conversion
  • Decrease in bounce/exit
  • Increased customer satisfaction
Bazaarvoice is well suited for companies needing to build confidence in a products / services, as the tool allows ratings and reviews to have genuine customer feedback associated to them, increasing customer confidence and therefore conversion.