Overall Satisfaction with Bazaarvoice Conversations
Bazaarvoice Conversations is being used as one of our feedback channels for our product development team and web team, a touch point for our customer experience team, and a tool to help show new customers the quality and fit of our product line.
When we see patterns in customer questions, we become aware of short comings in our website experience and we take steps to address them. The same can be said for our product development team, if something seems to be bothering multiple customers, we see it as a chance to improve our offerings. Our customer experience team often will be able to improve or repair our relationship with our customers based on their questions or reviews. We have a warranty that many of our customers don't take advantage of on their own but having that conversation helps us help them.
We also feel our customers trust other customer's feedback on our website and use their opinions to make more informed decisions on which products to buy and which size is most appropriate for them.
- Multiple touch points throughout the year to make sure ROI is being met
- Easy to implement into websites
- Advanced features can be turned on and off depending on current needs
- Their login to their portal is awful. They are working on creating a single sign on experience but right now there are different usernames and passwords depending on what dashboard you are attempting to access.
- They could probably spend more time optimizing the cost of their initialization script. The size of the JavaScript concerns me.
- They could work on their deployment and preview tools. The time for our staged changes to show on the live site doesn't seem to be as quick as it should be and the preview tools don't take into account the site's CSS files for display.
- They filled out need to have Q&A and Reviews on our website
- We have seen a positive correlation with having this service and our general customer experience
- We have seen a positive correlation with good reviews and sales of specific products
Both services are a good choice. I don't feel you can go wrong with either option. They would have both fulfilled our need and have very similar offerings. We ended up going with Bazaarvoice Conversations because of their initial cost for setup. The cost at the time for annual fees were similar.
Do you think Bazaarvoice delivers good value for the price?
Yes
Are you happy with Bazaarvoice's feature set?
Yes
Did Bazaarvoice live up to sales and marketing promises?
Yes
Did implementation of Bazaarvoice go as expected?
Yes
Would you buy Bazaarvoice again?
Yes