Item: BeyondTrust Remote Support
Rating: 9
Author: Jack White

Use Cases and Deployment Scope

We absolutely love Bomgar, or I guess now BeyondTrust Remote Support. It makes my job possible from almost anywhere. I can support someone even riding down the road from a laptop or cellphone. I have even worked while wading around in the ocean. Without it, we would be stuck with a much less secure option to provide remote support.

Pros and Cons

Ease of use
Good interface
Mobile app really comes in handy
I love the ability to use it without a download from any computer

Mobile app has some issues at times

Return on Investment

It saved my job when the CEO couldn't get support from any other app we had.

Support Rating

9

I haven't used the customer support since Beyond Trust has taken over, but if it's the same as Bomgar, it's great. They always solved my issue within a reasonable amount of time. Most of them while I was on the phone or within an hour by email.

Key Insights

Do you think BeyondTrust Remote Support delivers good value for the price?

Yes

Are you happy with BeyondTrust Remote Support's feature set?

Yes

Did BeyondTrust Remote Support live up to sales and marketing promises?

Yes

Did implementation of BeyondTrust Remote Support go as expected?

Yes

Would you buy BeyondTrust Remote Support again?

Yes

Other Software Used

Snagit, OneDrive, Spiceworks

Likelihood to Recommend

Remote support has been a life saver. With our previous remote support products we had, our president was unable to be helped when he would have issues. It wasn't always, but it wasn't reliable enough. Now since we have gone with BeyondTrust, I don't have those worries anymore. Even if something happened and a computer lost its way, or never had a path to us, you can point them to our portal to get support.

Usability

9

Using Remote Support from Beyond Trust is pretty easy. I have showed people how to use it, and they are up and running within a few minutes.

Saved my bacon

Software Version

Overall Satisfaction with BeyondTrust Remote Support (Legacy)