Item: BeyondTrust Remote Support
Rating: 8
Author: Andrew Nordgren

Use Cases and Deployment Scope

We use it across the organization. We are using it to replace less secure remote tools, like VNC and TeamViewer, which have been used in the company for years.

Pros and Cons

Security.
User-friendly.
Robust options when deploying to computers.

Admin management.
Automation.
LDAP issues.

Alternatives Considered

TeamViewer

BeyondTrust is a more secure option. The external portal a great way to get users started on a remote session.

Support Rating

Support has been slow to help with some of the issues we have had. We have found a solution for most, but not all of them. There's nothing wrong with their support. It's just average.

Other Software Used

TeamViewer, Dameware Remote Support, VNC Connect

It's great for getting security to buy into a tool, with a great external portal for users. It could use a lot of help for administration. Once you get to a certain amount of jump groups it would be easier to manage with scripting to automate processes, but there isn't any documentation on it.

BeyondTrust (Bomgar) Remote Support Tool Review

Software Version

Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar)

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Support Rating

Key Insights

Do you think BeyondTrust Remote Support delivers good value for the price?

Are you happy with BeyondTrust Remote Support's feature set?

Did BeyondTrust Remote Support live up to sales and marketing promises?

Did implementation of BeyondTrust Remote Support go as expected?

Would you buy BeyondTrust Remote Support again?

Other Software Used

Likelihood to Recommend

BeyondTrust Remote Support Feature Ratings