We did it so can you, save money do it yourself with BigCommerce and look professional.
February 08, 2017
We did it so can you, save money do it yourself with BigCommerce and look professional.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with BigCommerce
We are the Australian Distributors for Mora Frosts of Sweden Knives and sell to wholesalers and resellers in the food, outdoors and craft industries. Our company business T/A Allknives decided to set up a BigCommerce Online e-commerce online shop to further our reach to end users for our products.
We chose BigCommerce for its user-friendly platform and huge range of modern templates. There are a lot [of options] out there to choose from but not so many that are so user-friendly and have great service and backup help. Overall it is easy to populate with products; set up postage, inventory, photos, links, videos and add categories etc. I did have some difficulty however with setting up the e-mails and domain. But contacting BigCommerce via phone is simple and they always solve any problems in a timely and friendly manner.
They also have articles to follow on every step to setting up your site and video step by steps. We have had a lot of comments from customers on how easy our web-site is to use. That is one of the biggest pluses for our customers, which keeps them coming back. I would highly recommend BigCommerce.
We chose BigCommerce for its user-friendly platform and huge range of modern templates. There are a lot [of options] out there to choose from but not so many that are so user-friendly and have great service and backup help. Overall it is easy to populate with products; set up postage, inventory, photos, links, videos and add categories etc. I did have some difficulty however with setting up the e-mails and domain. But contacting BigCommerce via phone is simple and they always solve any problems in a timely and friendly manner.
They also have articles to follow on every step to setting up your site and video step by steps. We have had a lot of comments from customers on how easy our web-site is to use. That is one of the biggest pluses for our customers, which keeps them coming back. I would highly recommend BigCommerce.
- They have a great platform that is user-friendly, makes populating it more efficient thus keeps man hours down, which means costs are down.
- Great backup service via phone or e-mails.
- Always adding new features so you know you're keeping up with your opposition.
- Huge range of modern templates to suit any type of business which are also mobile friendly so no added cost to upgrade for your customers using their mobile phone or tablets etc.
- I guess when BigCommerce brings in new features that are not usable in Australia like eBay etc., as I'm sure we pay the same plan fees so [we] should be able to use all the same features.
- Maybe reduce the three notifications the site sends when an order comes through, one from the payment provider (e.g Paypal) and one with details of order should be enough.
- I would like to see a simpler way of putting products in order on the site's back end. At the moment you have to go into each product separately to change their order, so they are never where I'd like them.
- Online Store
None at the moment, but may look into it in the future.
- As we are in a very competitive market our online shop has not been ranking that well so we have had a lot of SEO work done to improve our rankings on Google etc.
- SEO is one thing everyone who starts up a new web-site (regardless of how great it is) has to do, so you can get customers to visit your site. They have to know you are there.
- So return on investment has been negative up till now, however it is starting to improve as our SEO work is starting to kick in.
Less than $20,000