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BigCommerce is excellent value.
Updated February 22, 2017

BigCommerce is excellent value.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

BigCommerce is being utilized as our primary/sole company website. Website provides detailed information on our company, policies and products. Detailed product information is provided for the customers and online purchase (e-commerce) capability is utilized.
  • Easy to implement.
  • Good customer service
  • Several templates available.
  • Allow check out to be modified to add y/n questions for customer.
  • Quick and easy way to add/remove or update products
Simple to use design/engine for our products.
Less than $20,000
Both
Well suited for finished goods. Targets general consumers. Needs improvement for government or B2B customers.

BigCommerce Feature Ratings

7.3
Product catalog & listings
8
Product management
8
Bulk product upload
6
Branding
8
Mobile storefront
6
Product variations
6
Website integration
8
Visual customization
9
CMS
7
Not Rated
Abandoned cart recovery
Not Rated
Checkout user experience
Not Rated
5.0
eCommerce security
5
7.0
Promotions & discounts
7
Personalized recommendations
Not Rated
SEO
Not Rated
4.5
Multi-site management
Not Rated
Order processing
6
Inventory management
Not Rated
Shipping
Not Rated
Custom functionality
3

Using BigCommerce

1 - Company management and business development.
1 - Fairly simple to implement. Basic internet/IT skills are a plus.
  • Company internet presence.
  • Product showcase.
  • E-commerce capability.
  • Used as intended.
  • Integration with shipping.
  • Integration with other online commerce (ebay, etc..)
  • Integration with internal ERP.
Very pleased with the presentation, features/capabilities and support from Big Commerce.

Evaluating BigCommerce and Competitors

  • Price
  • Product Features
  • Product Usability
Ease of configuration to our business needs.
Would not change.

BigCommerce Implementation

Trial before going live.
  • Implemented in-house
Change management was minimal - None.
  • Time to add products

BigCommerce Support

Have utilized support on 3 or 4 occasions. All issues resolved promptly.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Have not purchased premium support.
Have called on 3 or 4 separated occasions. On all occasions the response has been satisfactory or very good.

Using BigCommerce

Very easy to implement and can be launched quickly.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Products
  • Options
  • Shipping
  • Sales tax
  • Variable rate shipping