1. Home
  2. eCommerce Platforms
  3. BigCommerce Reviews
  4. User Review of BigCommerce
I'd go with Shopify
February 10, 2017

I'd go with Shopify

Kathy O'Rourke Armstrong | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

My business runs on BigCommerce. It is my small business platform.
  • Nice templates
  • Great phone support
  • Great for those who don't code
  • Email support is terrible. They rarely respond.
  • Setting up product options is tedious and time-consuming.
  • You have to pay more to get basic functionality, like abandoned cart follow-up, that is included on other platforms like Shopify.
  • Online Store
  • Social Media (e.g. Facebook, Pinterest)
MailChimp
  • Easy to navigate site attracts customers
You don't need to know how to code to use BigCommerce but knoHTML html helps. At the time that I purchased BC, it had more features and it was less expensive than Shopify.
$100,000 to $500,000
B2C
If I had to set up another online business, I'd use Shopify. You get more for your money, SEO is more effective, and it's easier to set up.

BigCommerce Feature Ratings

7.4
Product catalog & listings
7
Product management
7
Bulk product upload
8
Mobile storefront
8
Product variations
7
Website integration
Not Rated
Visual customization
7
CMS
8
5.0
Abandoned cart recovery
1
Checkout user experience
9
9.0
eCommerce security
9
4.7
Promotions & discounts
9
Personalized recommendations
3
SEO
2
7.0
Multi-site management
Not Rated
Order processing
9
Inventory management
3
Shipping
9
Custom functionality
Not Rated

BigCommerce Support

Phone support is great. Email support is terrible. Your support ticket gets dropped into a black hole, never getting any response.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
None
Every time I call I get exceptional service.