Long time User's Review
Updated September 19, 2019

Long time User's Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

We use BigCommerce to sell our branded apparel to consumers.
  • The ability to have large catalogs
  • Cost effective
  • Chat support is helpful
  • Theme glitches can be frustrating
  • Customizing storefronts is challenging
  • Would like built in inventory control rather than using external apps
  • My site looks very professional which helps make clients comfortable ordering on line.
  • The abandoned cart notification has increased my sales
  • The theme glitches have frustrated my clients
I feel confident that BigCommerce can scale as I do.
I'm not very versed on APIs so can't answer this question.
I've kept BigCommerce out of my loyalty to them. I also believe they are better able to accommodate my large catalog. Recent theme frustrations have made me look back into Shopify however I have not decided to change, I'm hoping to stay with BigCommerce and get these frustrations taken care of.
I have a large catalog of products and BigCommerce is well versed to accommodate larger retailers. I have used them for years now and recently have had some issues with glitches in their storefront themes. Fixes are not fast and I've been told more than once to go back to an earlier version which makes me lose all of my customizations. Needless to say it's more than frustrating.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
8
Bulk product upload
6
Branding
9
Mobile storefront
9
Product variations
9
Website integration
9
Visual customization
6
CMS
8
Abandoned cart recovery
9
Checkout user experience
8
eCommerce security
9
Promotions & discounts
9
Personalized recommendations
5
SEO
8
Order processing
10
Inventory management
5
Shipping
7
Custom functionality
7

Using BigCommerce

1 - I'm a one woman show so I do everything within the company
1 - product input, detailed description of products, photography, inventory control, marketing, data entry
  • 100% of sales are on line
  • marketing with search engine optimization
  • Inventory control
  • accounting - wish BC would expand this so we didn't have to use external apps
  • integrate with shipping services makes it super easy
  • search engine optimazation
  • facebook sales
  • tax preparation, I need to research this more how they can help
  • additional marketing apps
Ive been using big commerce since the start of my business. I've seen many companies hop to shopify but for now, I'm sticking with BC. My main complaint is if you make an error entering a product, all of your work is immediately erased. No undo button, it's just gone and that is infuriating to me.

Evaluating BigCommerce and Competitors

  • Price
  • Product Features
  • Product Usability
  • Analyst Reports
I need a product that is user friendly, dependable and cost effective.
I didn't move from another service, BC is my one and only

BigCommerce Implementation

make it so everything isn't erased if a mistake is made!
  • that was a long time ago!
  • learning product entry was the most difficult when it had various sku's and options

BigCommerce Support

now and then I've stumped support over the years but not often
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - I don't think I should have to pay for any support when I pay for the product
Yes - NO! I'm still waiting for them to fix the "If I make a mistake entering a product, all my work is deleted" it's infuriating!!!!
They usually do unless it's with an exterior app.

Using BigCommerce

its user friendly until you get into multiple product options where you need to set up sets etc.
ProsCons
Like to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
None
  • initial website creation
  • daily sales review
  • finding help
  • product entry
  • product analysis
Yes - not great. I wish I could access my entire dash from the app so i could make inventory adjustments