We built our business on BigCommerce!!
Updated September 10, 2019
We built our business on BigCommerce!!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with BigCommerce
We use BigCommerce as our website and eCommerce store. We only sell direct to the end user, so it is a critical element of our business. It provides our customers with everything they need to know about our products and purchase them.
- Provides all basic eCommerce functions, but has plenty of scope for specialist extension using plug-ins.
- It is easy to use and set up, with customizable themes that allow us to make our website appear unique.
- Support is pretty good, and you can always get through to speak to a human when needed.
- It is irritating that, if we customize our theme at all, then the ability to easily apply theme upgrades is stopped. Consequently, we have taken a decision to remain completely "standard," which does have its disadvantages.
- It would be nice if the standard email messages were easier to find and customize, and that this could be done without breaking the theme upgradeability.
- We couldn't run our business without an eCommerce platform.
$100,000 to $500,000
We are not using these features. We use the 'vanilla' product.
We used to use Volusion, but switched to BigCommerce when it became clear that Volusion failed to meet our needs. Migration was surprisingly easy and relatively painless.
BigCommerce Feature Ratings
Using BigCommerce
2 - Sales
2 - Basic IT competence
- ECommerce sales
- Product descriptions
- Product Reviews
- Nothing surprising
- Can't think of any
Evaluating BigCommerce and Competitors
Yes - We initially used a platform called EROL, then moved to Volusion. We moved to BigCommerce because Volusion was difficult to use, didn't have all the facilities we required, and needed a lot of customisation.
- Price
- Product Features
- Product Usability
- Product Reputation
- Third-party Reviews
Usability was the single most important factor, closely followed by features and then price. For us, it is critical that we can make updates to our product data quickly and easily, and that we can create a modern looking interface, all with no third-party support.
I'd do it exactly the same way, which was to tentatively choose the platform, and then implement and verify a selection of pages using a test account. If the test pages worked well, then we would set up a live account and move everything across to the new platform.
BigCommerce Implementation
- Implemented in-house
Change management was minimal - It always takes longer to do something, and particularly to test it, than you expect.
- Data migration, especially image and artwork preparation
- Testing
BigCommerce Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - Don't need it, as we only use standard functions, and they all seem to work fine.
Using BigCommerce
| Pros | Cons |
|---|---|
Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Unnecessarily complex Difficult to use |
- Product creation and modification.
- Product options can be a bit of a pain to get your head around, especially if you don't access them frequently.