Excellent E-Commerce Platform that is easy to use but most importantly is highly customizable. I recommend BigCommerce
Updated July 25, 2019

Excellent E-Commerce Platform that is easy to use but most importantly is highly customizable. I recommend BigCommerce

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with BigCommerce

BigCommerce has many great functions for an internet e-commerce website. We were able to deploy it very rapidly from our previous e-commerce hosting company, and BigCommerce is so easy to use that individuals with very minimal training at my office were able to pick up on it right away. We use it for our e-commerce website, as well as a great deal of other functions, like order tracking.
  • Very intuitive and simple in the eyes. It is so easy to pick up that we had individuals at our company start using it with minimal training.
  • Above all, BigCommerce is quite robust, and has a great deal of tools "under the hood," as well as having a great app store.
  • BigCommerce is very customizable, and following their templates is not required, as anything can be customized.
  • Compared to their competitors, BigCommerce offers more reliability, as we have had zero downtime since signing on with them.
  • Tech support is a pain with BigCommerce. As much as I enjoy their software, be ready to wait for days for their tech support to get back to you.
  • The free templates that BigCommerce offers are so basic that they might as well not offer them. I understand they are starting points for a website, to build from something that's not scrach, but I've seen much better free templates by their competitors.
  • BigCommerce is third-party app dependant. Any website built with BigCommerce has to have several apps from their app store just to get up and running.
  • After switching to BigCommerce from our previous platform, we saw a large increase in sales and traffic due to the better SEO tools BigCommerce offers.
  • BigCommerce allowed us to bring down hosting costs, since they host our website and we do not have to have our website hosted on third-party websites.
  • Overall, BigCommerce also allowed us to pay fewer Amazon/Ebay fees, as it has allowed us to sell more directly on our website.
BigCommerce is very scalable. It can be used as a basic website hosting tool, as well as on the enterprise level like where my company is. Keeping track of our inventory on both our in-store sales platform and on our website is now so simple, and BigCommerce updates our inventory in real time whenever a sale is made. All of this has allowed us to focus more on marketing.
The customization was done through developers we found through BigCommerce. While not many developers work with BigCommerce, the company themselves make it very easy to find developers to work on a website, and it also has a rating and accreditation system, making it even easier to find developers to work on our website. We were able to tinker with quite a few things on BigCommece to allow us to make our website to look exactly the way we wanted.
Compared to Shopify, which is the biggest competitor to BigCommerce, we had several meetings with Shopify and then considered going with Shopify Plus. We realized that while Shopify is more user-friendly, it also costs significantly more than BigCommerce, and I did not like how basic Shopify is. Going with Shopify would mean a much bigger reliance on the app store. We were former users of Magento and Yahoo as well, and both of those platforms pale in comparison to BigCommerce. Magento requires a developer to do everything while Yahoo is a terrible e-commerce tool that has become extremely outdated and unusable. I recommend BigCommerce over all the other e-commerce platforms after our experiences with them.
We list globally on our website and Amazon, as well as eBay and quite a few other marketplaces. BigCommerce helped us save a lot of time by immediately listing all the products on all the platforms and synchronizing across all of those marketplaces is also very quick making BigCommerce well suited for an e-commerce company. The SEO tools are also very nice to make companies appear more on google search results.

BigCommerce Feature Ratings

Product catalog & listings
Product management
Bulk product upload
Mobile storefront
Product variations
Website integration
Visual customization
Abandoned cart recovery
Checkout user experience
eCommerce security
Promotions & discounts
Personalized recommendations
Multi-site management
Order processing
Inventory management
Custom functionality

BigCommerce Support

Their support is the weakest part of BigCommerce. They work well, but just take too long to get back to us at times.
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Slow Resolution
Difficult to get immediate help
Yes - It took weeks for them to get back to me.
When we initially launched, we did not have SSL certificates on our website. A BigCommerce rep made me aware of it actually, and saved me a headache of having to find out later on.