BigCommerce has grown with our business
Updated July 25, 2019

BigCommerce has grown with our business

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BigCommerce

BigCommerce is used across the whole organization at this time. We recently moved our coffee site to Shopify but BigCommerce is our main system. It is our main ECommerce platform where 98% of our business is done annually. We use it for marketing information and collecting customer data. It is also our primary inventory management system.
  • Adding products.
  • Promote products.
  • Creating discounts and coupons is very easy.
  • Reporting sales.
  • Customizable searches for customers.
  • Would like to see the additions of wish lists for customers to be alerted when items are back in stock.
  • It has been a useful system and has grown with us.
  • Poor reports and inventory management.
  • The apps are good but I need to discover them for myself further.
It has grown with us but I am sure that there is a lot I don't know that could make growth faster, more profitable and less painful. There are a lot of useful apps but I need to discover them for myself. As an enterprise user, I would like more recommendations based on my business and current usage.
We are currently not using API. I would love to know how using that would work in my current business model.
I feel for the nuts and bolts BigCommerce is as good or better than most but we want to push the edges or try new things as we go and this is where BigCommerce falls short. It is not very flexible from a marketing stand point and most changes require an app. The reporting is terrible compared to Shopify.
BigCommerce is well suited for selling specific items. It is easy to add and change prices. It is very hard to create packages where customers can bundle items that naturally would go together. BigCommerce does not have an easy to use subscription plan and any customization is very hard to do.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
9
Branding
5
Mobile storefront
5
Product variations
5
Website integration
6
Visual customization
7
CMS
7
Abandoned cart recovery
6
Checkout user experience
6
eCommerce security
5
Promotions & discounts
9
Personalized recommendations
6
SEO
2
Multi-site management
6
Order processing
9
Inventory management
3
Shipping
9
Custom functionality
2