BigCommerce All The Way!
Updated July 26, 2019

BigCommerce All The Way!

julie swanson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BigCommerce

BigCommerce handles our online shopping cart. We grow pecans in Louisiana and were looking for an affordable eCommerce solution to help us manage our phone orders. Although customers can order by themselves online, there are lots of customers that have questions and want to speak with a live person when placing an order. BigCommerce is user-friendly and if you do have a question or problem the support staff is awesome.
  • BigCommerce has customizable templates to aid in designing your store. The templates can be browsed to find the best one that fits what you want your store to feel and look like. Some templates are free for the small business getting started.
  • There is an integration with Paypal.
  • Sales reports are available that are very helpful when reviewing overall sales.
  • I do not like the Alvalara tax integration. I needed help in setting up Avalara and when I called Avalara they wanted to charge me an unreasonable fee. I expressed to them that I did not think a small business person would be able to pay their fee so I turned Avalara OFF.
  • BigCommerce has helped our business be on top of orders, from placing them to processing them and then shipping them.
We have been with BigCommerce for 7 years and as our business has grown BigCommerce has been constant and steady no matter what few glitches I have encountered.
This is not my area of expertise so I am unable to answer this question.
Not applicable to me.
BigCommerce is well suited for a small business or a very large business.

BigCommerce Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
Not Rated
Branding
8
Mobile storefront
8
Product variations
8
Website integration
8
Visual customization
8
CMS
Not Rated
Abandoned cart recovery
8
Checkout user experience
8
eCommerce security
10
Promotions & discounts
8
Personalized recommendations
Not Rated
SEO
8
Multi-site management
Not Rated
Order processing
10
Inventory management
8
Shipping
10
Custom functionality
Not Rated

Evaluating BigCommerce and Competitors