BigCommerce for the win!
Software Version
Pro
Overall Satisfaction with BigCommerce
We use BigCommerce to deliver an exceptional user experience across multiple e-commerce brands, leveraging their exceptional API to integrate microservices and drop shipping systems and third-party integrations. We are able to create highly efficient and interactive business processes that streamline workflow, customer retention, and sales. We are able to quickly integrate much of this because of the exceptional job BigCommerce has done with their API documentation.
- API Documentation
- Social Media Integration and Sales
- Support
- We would like to see a better marketplace
- Native drop shipping support could be better
- Better pricing
- Streamline sales process.
- Reduce overhead.
- Increase average order value.
$20,000 to $100,000
We use every part of the API to create multi-platform mobile applications and progressive web apps, as well as integrating with multiple third party solutions.
The templating and frontend customizing is WAY better in BigCommerce
BigCommerce Feature Ratings
Using BigCommerce
5 - sales, marketing, management
1 - Web developer
- API
- Sales
- Marketing
- API
- SSO for our app
- 3rd party integrations
- We plan to integrate more with our app
Evaluating BigCommerce and Competitors
- Price
- Product Features
- Product Usability
- Analyst Reports
Not sure we would change it
BigCommerce Implementation
- Implemented in-house
- Third-party professional services
Rytek Digital Inc
- Product migration
BigCommerce Support
Pros | Cons |
---|---|
Quick Resolution Good followup Problems get solved No escalation required Immediate help available Quick Initial Response | Not kept informed Support doesn't seem to care |
No - Haven’t needed it
Yes, when we had some catastrophic bugs from a developer and we needed to get back online quickly
Using BigCommerce
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | None |
- Product management
- Analytics
- Marketing
- Social integrations
Yes, but I don't use it