SUPER Big E-Commerce at affordable prices
Updated January 26, 2020

SUPER Big E-Commerce at affordable prices

Jack Bendrihem | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with BigCommerce

We use Big Commerce to sell our broad range of customer print products that are primarily paper-based; brochures, posters, postcards, etc. We use it as an extension of our business, and it is not our primary income generator. The biggest advantage of having BigCommerce is that when customers need pricing on a range of various products, we simply direct them to our site. For example, if a customer needs a brochure/pamphlet printed and they require folding, the system will illustrate the fold based on their choice. It's very cool.
  • Their live chat help is very, well, HELPFUL. They simply DO NOT re-direct us to an FAQ page....they help us solve problems. And if by chance they cannot help, then they escalate the issue to those with more technical savvy. By helping us, they are also helping themselves. Our problems are their opportunities for improvement.
  • Sometimes it is too difficult and too time-consuming to resolve an issue over chat. It's also frustrating. At some point during an arduous chat, the operator should offer up the option to discuss over the phone.
  • BigCommerce gives us a wonderful platform by which we can offer our products, and that's all good and fine, but reaching a market is another task in itself. They have gained my trust as a loyal customer, and it would be great if they could also help my business grow by offering SEO/marketing services.
  • It has NOT had much of an impact, mainly because I have not been able to reach a market broad enough to drive traffic
I am not sure exactly to what you are referring to. If you are referring to our website, then I would have to say that the site is very well equipped to handle an immense amount of business volume.
We use several APIs, which have made the experience and functioning of our website more intuitive and robust. The most important integration is that with PayPal Payments with Braintree. We also have integration with JotForm and PureChat.
We have researched many, but used only BigCommerce.
BigCommerce is well suited for those selling products, but a bit more difficult when it comes to companies like mine that are trying to sell printing.

BigCommerce Feature Ratings

Product catalog & listings
Product management
Bulk product upload
Mobile storefront
Product variations
Website integration
Visual customization
Checkout user experience
eCommerce security
Promotions & discounts
Order processing
Custom functionality

Using BigCommerce

3 - basically updating products. customer service. blog maintenance.
1 - knowledge of backend programming.
  • customer satisfication
  • customer issues with shipping
  • honestly, nothing.. cannot think of anything at all.
  • for our new business product venture, we plan to use BC to setup our online site
we love the staff at BC ( for almost 10 years, probably, back when it was first beginning! ) . always quick to answer a question or problem..

Evaluating BigCommerce and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
we'be been with BC since the very beginning and love them..

BigCommerce Implementation

just always ask questions and reach out to someone if you are not sure of any aspect of the setup. They will patiently walk you through everything and never rush you nor brush your questions as irrelavant or silly.. We are not millenials, hence, it was an effort for our company to setup and implement this online ordering system yet it felt easy to do with BC
Change management was minimal
  • maintaining the prices for all the thousands of prices that were input; shipping, etc.

BigCommerce Training

  • Online training
  • no training
we aren't computer literate as many younger people are so it was difficult at time
you do need training..

Configuring BigCommerce

too complex at times
Yes - we have customized the interface extensively - was somewhat easy
Yes - we have added extensive custom code - also somewhat easy

BigCommerce Support

they are a great solid knowledgable staff.. worldwide,too! someone is always awake somewhere in this world to take my email and respond.. even on the phone at times! LOVE BC!
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - cannot remember what the issues were but there have been several occurances with bugs and such and it was resolved within hours or a couple days at most..
yes, it was the Christmas/New Year's week a few years ago, and our servers went down with BC.. it was a 'omg' moment in the office. But we reached out and within the day we were back up again! {whew} !

Using BigCommerce

because it is easy to use, once it is setup.. It isn't a one day sort of thing; you don't say on Monday "hey, I"m going to start selling my widgets with a big commerce website" and expect it to be up and running by Friday! NOPE! You have to put in some time and get it done but once it is done and running, it is seamless... The best!
Like to use
Relatively simple
Well integrated
Feel confident using
Lots to learn
  • setting up the products
  • the payments
  • backend functions can be tricky at times; need a good knowledge of computers.

BigCommerce Reliability

they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
unbeliveable .. quick. no slow downs. only 1 time we had an outage.

Integrating BigCommerce

it is easy, if you have basic computer programming knowledge
  • mobile
you need some knowledge.
  • no
none that we know of at this time
  • File import/export
we have an offsite computer guy that handles this stuff
it might help to have someone, even if it's just a freelancer or side hustle person, on board temporarily to help setup initially.

Relationship with BigCommerce

love BC.. always there to help
they don't abandon you after you start . using them. They care about the long term customer/vendor experience
none.. just always reach out and ask questions; they do value your thoughts and are there to help