Definitely recommend BigCommerce, especially for a growing e-commerce company
January 23, 2020

Definitely recommend BigCommerce, especially for a growing e-commerce company

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

We use BigCommerce for our e-commerce store. It forms an integral part of our business, as our longer-term plans are to use our BigCommerce listings to launch on new marketplaces. BigCommerce is currently used by our sales, marketing and customer service teams.
  • Simple and easy to use interface - easy to set up products, configure a store and use, whether novice or expert.
  • Unlimited functionality - you can either use a basic template and stick with that or customise it as much as required. Plenty of shipping and payment options connect with it.
  • App store made easier to refine. There seems to be a lot of apps there when you know the names to search for, but some of the filters are a bit limited.
  • Attracted more site visitors.
  • Increased sales.
BigCommerce seems the best platform for a growing business that anticipates large growth.
We integrate with a number of review tools, which help boost the credibility of the business and convert sales. We are looking at product listing tools to push our BigCommerce product listings out to other channels. We've also integrated shipping tools to streamline the process.
BigCommerce is a much more user friendly, manageable and cost-effective tool than Magento, which we previously used. We struggled to find a decent Magento developer and it was an extremely expensive platform which we didn't really need. Shopify for us was limited with our growth expectancy, and would not serve us well long term. Wix is for small blog type sites and the shopping functionality is very basic - this is not suitable for a growing e-commerce buisness. Word Press is comparable in terms of features and functionality, but BigCommerce certainly has the edge. I have not used WordPress for e-commerce, so I cannot comment on this side of their platform.
We found BigCommerce to be the most viable solution for our business due to the business size and scope of growth. Previously we were on Magento, which was too much for what we needed. BigCommerce is excellent for a moderately sized business that expects to grow significantly medium to long term. Some of the smaller platforms (e.g. Shopify) aren't designed for this, which then means all the upheaval of switching platforms. With BigCommerce, we can stick with this platform indefinitely as our business grows.

For a small start up, or where a shopping cart is not required, BigCommerce probably isn't appropriate.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
8
Branding
9
Mobile storefront
9
Product variations
9
Website integration
10
Visual customization
10
CMS
9
Abandoned cart recovery
10
Checkout user experience
9
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
10
SEO
9
Multi-site management
9
Order processing
9
Inventory management
10
Shipping
9
Custom functionality
9