Love what BigCommerce does for us!
January 31, 2020

Love what BigCommerce does for us!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

BigCommerce is our primary interface for interacting with our customers. Everyone uses the platform to look at analytics, sales, orders, and to plan pricing strategies, etc. As a small company--but true for companies of any size--it’s crucial that we are able to be efficient and effective in dealing with customer orders and planning sales.

Pros

  • We love the apps that are available to integrate seamlessly with BigCommerce.
  • Up-time

Cons

  • Occasionally, we have to add an order manually to the system (for an older customer). The payment feature of that can be a bit kludgy.
  • We would like to see even more financial impact tools native to the app.
  • We appreciate the efficiency--anyone can see and manage orders end-to-end.
  • Speed of how order flows from BigCommerce to ShipStation has helped us catch USPS same-day for many more orders, which results in much higher customer satisfaction.
I don’t know if it’s possible to set up roles/sign-ons for different levels of a company or not. (If not, then I think that feature would be valuable for a larger business than mine.) But the app does appear to be very scalable, and the up-time has been excellent.
We have not had the need yet to utilize the open APIs in BigCommerce but are very happy with a variety of integrations offered, many of which are included in the price of BigCommerce. Use of QuickBooks integration speeds up tax time; we love Avalara to keep us on top of complex sales tax calculations for online sales; and ShipStation is one of our favorites.
We signed up with Shopify before BigCommerce but found we weren’t able to automatically sync inventory during/after farmer’s markets and faires.
We had a lengthy experience with Lightspeed Retail, which we used as the POS in our brick/mortar for a long time, but the cost was high and the features were lacking vs BigCommerce when we closed the physical location. That is why we went on a significant research/trial phase to find a new home.
We think BigCommerce fits well for a wide variety of industries and businesses. In particular, we believe it’s ease of use makes it a great “first” e-commerce platform for beginners, and there is plenty of functionality for seasoned experts as well. Retail is clearly the central focus for BigCommerce, but the platform would work well for many other industries looking to add a point of sale as well.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
10
Mobile storefront
10
Product variations
9
Website integration
Not Rated
Visual customization
10
CMS
9
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
9
Personalized recommendations
Not Rated
SEO
7
Multi-site management
Not Rated
Order processing
10
Inventory management
10
Shipping
10

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