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Look no further than BigCommerce for your e-commerce solution, seriously!
February 18, 2022

Look no further than BigCommerce for your e-commerce solution, seriously!

JoAnna Cohen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Software Version

Pro

Overall Satisfaction with BigCommerce

Management of the entire multichain online commerce for retail/wholesale business. Use it to manage eBay, Amazon, and private site product listings, prices, updates, sales, and manage inventory as well. One change gets sent to all of the appropriate places without having to mess around with separate information silos. Wholistic picture of sales and revenue and dead inventory as well. We get to see product engagement and capture abandoned carts effectively. Great API tie-ins to other software like shipping management and advertising campaign management. At this point, I wouldn't use any other e-commerce platform or recommend anything else. Has a scalable robust feature set that allows for personalization within any business model.
  • Product management.
  • Order management.
  • Multi-chain e-commerce management.
  • Customer management.
  • If it's possible an even more customizable payment structure.
  • More email features.
  • Streamlined e-commerce operations.
  • Better SEO.
  • More recovered revenue from abandoned carts.
$100,000 to $500,000
It's almost perfect. I'd love to see more options to drill down some specific features from their preset packages to really customize things, but overall it's outstanding for what you get in each tier of service. It's simple to understand, and the pricing is fair. Scalability is actually what BigCommerce does better than Shopify and the others already. Always some room to improve though.
The available integrations and standardized API makes the value proposition even higher. I used to use custom CMS's to do the same thing BigCommerce does out of the box, but the number of API partners they work with is huge. If you can't find your software partner, I'd be surprised. Especially their e-commerce account partners that allow the easiest cross-selling capabilities. No complaints.
Most reliable and robust e-commerce solution for the price. Easy to learn and to continue to use. Great user and customer management. Product capabilities are way better than the competition. It doesn't take a long time to onboard an entire business' inventory and get to selling. That's truly important to see ROI. Getting back to selling fast. With WordPress, something is always broken. Shopify is a child compared to BigCommerce. Other CMS's are basically deprecated.

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

Honestly any online commerce business from boutique shops to large wholesale operations can benefit from BigCommerce. I have tried other software, blog sites with e-commerce plugins (WordPress), and Squarespace. They aren't as intuitive or powerful, or customizable for the average person. BigCommerce just works. It's beautiful and is feature-rich without having to know anything about coding, or plugins. Just add your logins and you're good to go.

BigCommerce Feature Ratings

9.6
Product catalog & listings
9
Product management
10
Bulk product upload
9
Branding
10
Mobile storefront
10
Product variations
9
Website integration
10
Visual customization
10
CMS
9
10.0
Abandoned cart recovery
10
Checkout user experience
10
10.0
eCommerce security
10
9.7
Promotions & discounts
10
Personalized recommendations
9
SEO
10
9.4
Multi-site management
9
Order processing
10
Inventory management
10
Shipping
9
Custom functionality
9

Using BigCommerce

I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Product management.
  • Order management.
  • Customer management.
  • Email could be better.
Yes - It works great and as expected. The user interface is simple and scales nicely to smaller screen sizes. I have zero complaints. Many of our customers place their orders and manage their accounts from the mobile interface, and we know this because our customer/order statistics tell us this right in the dashboard.