BigCommerce: The Vehicle To Get You Across The Finish Line
February 28, 2022
BigCommerce: The Vehicle To Get You Across The Finish Line
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with BigCommerce
We are a 46-year old brick and mortar company in a niche industry whose primary customer base is large, multistate, and multilocation food, pharmaceutical, manufacturing, and retail distribution companies with in-house maintenance departments. We had to integrate our product catalog with the purchasing and EAM systems of our large customers. That was our primary goal. We accomplished that, with the byproduct being an impressive online store that has brought in dozens of new customers. The BigCommerce platform is remarkably intuitive, and when support is needed (which is very infrequently), their response is exemplary.
- Provides an intuitive, highly customizable platform.
- It does not "nickel and dime." The included themes are well-crafted, and integrated apps are functional and reliable.
- Support response times are the best among our tech vendors.
- There is some inconsistency in the default Import/Export routines regarding field mappings. It's easy to correct but adds some time to the task.
- We booked our first international large multi-pallet order in our history to a British corporation. In another first, we shipped the order direct to Ghana.
- We added 70 first-time customers since launch. Over half have ordered more than once.
- Integrating with two of our largest national customers' EAM systems has reduced the costs - and time - involved with order processing, including eliminating paper invoices. This has sped up our cash receipts from customers with payment terms.
$1 to $10 million
We currently use a "stock" BigCommerce-powered site and have not needed to do much deep customization. This does not really apply in our situation.
Integrations with Shopify were inadequate, and we felt the overall impression was too informal, without the backend flexibility our catalog requires. As for Magento, I had experience at a previous company with Magento and was never very satisfied with any part of it. I took a new look when searching for the right solution at Unique Lift Parts and found not much changed.
Do you think BigCommerce delivers good value for the price?
Yes
Are you happy with BigCommerce's feature set?
Yes
Did BigCommerce live up to sales and marketing promises?
Yes
Did implementation of BigCommerce go as expected?
Yes
Would you buy BigCommerce again?
Yes