Professional Ecommerce Platform at an Affordable Price
April 20, 2022

Professional Ecommerce Platform at an Affordable Price

Keith Whitt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

The BigCommerce website platform hosts all of
our products and processes all sales. Prior to changing to BC, I maintained my
own website code and was responsible for all web-hosting. The old site/code was
hacked more than once and managing security was becoming a liability.
Furthermore, the old site was not responsive and became outdated for
smartphones. BigCommerce fixed all of that, and I was up and running much
quicker than expected. The templates are highly professional and feature-rich.
  • Provides a secure web platform for hosting eCommerce sites.
  • Includes many professional templates.
  • Includes many add-ons for order processing, payments, and shipping.
  • Would like to have better "catalog only" pages to show sample items that are not for sale.
  • The backend interface could be more intuitive.
  • Users like the professional look and navigation of the site, which increased orders.
  • Processing and fulfilling orders is much faster than with my previous system (osCommerce).
  • BigCommerces manages all backend codes, which includes security. That alone has been a great investment.
We continue to add pages and products, and the
site has had no scaling issues. Our organization is not utilizing all
capabilities and cannot fully assess the scalability of the platform.
APIs are used to process payments for multiple payment platforms. The customers like payment options and BC provides plenty. There are also integrations with email marketing, automatic listings on Pinterest, and automatic integrations with Facebook. All of these provide marketing value.
osCommerce was our previous platform. It worked great for what it was but was too difficult to maintain and behind the times. When looking for a replacement, Squarespace and Shopify were both evaluated. Squarespace was not responsive at the time and did not support all of the features we needed (payment integrations, templates, etc). Shopify has great features and great reviews but the cost of the service and overall cost structure was more. BigCommerce provided the best value.

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

BigCommerce excels at providing an affordable eCommerce
site for the sale of products online. It does that very well and provides a
highly professional look and feel. If your organization is planning an
informational site that does not sell directly to customers, BigCommerce is not the best choice. Informational or catalog-only pages are clumsy.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
8
Branding
9
Mobile storefront
10
Product variations
7
Website integration
8
Visual customization
8
CMS
5
Abandoned cart recovery
Not Rated
Checkout user experience
Not Rated
eCommerce security
8
Promotions & discounts
7
Personalized recommendations
7
SEO
7
Multi-site management
Not Rated
Order processing
10
Inventory management
9
Shipping
8
Custom functionality
8