Canadian? Bill.com Will Not Work for You. Zero Functionality & Sketchy Support.

As a Canadian, I can't use Bill.com. As a writer, I tried to receive payments from my employer through Bill.com, and [I felt that] the entire process was convoluted and questionable. First, [in my experience] passwords were never accepted on the app, although I could log in without the app to see that my employer had paid my invoice through Bill.com. The money was sitting, (and still is) in a Bill.com account. There is no way to withdraw it or transfer it to my bank account. But there is no one in support [for me] to answer questions. When I complained to my employer, Bill.com reached out and asked for my phone number on three different occasions, apparently losing this personal information each time. Then they requested that I send them photos of my ID in order to transfer payment from their account to my bank. But once I sent the requested photos, [they] had to be approved by their underwriters with no timeline of when this would happen. Once the ID photos were sent, Bill.com went very, very quiet and would not answer any queries at all. Bill.com seems very sketchy to me, and [in my opinion] not a good way to send or receive payments at all.