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Bill.com
July 14, 2022

Bill.com

Lissa Branson | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Bill.com

We needed a solution for our payables and bill.com fit the bill. The volume that we process (800+ per week) seems to cause problem with speed. We sync to Netsuite which causes problem with data being deleted or replaced causing major issues for us. In my experience, Bill.com customer support lacks the knowledge to solve any minor issues. I would not recommend for complex task.
  • connecting with vendors
  • ACH payments
  • Paying invoices
  • approvals
  • Syncing with Netsuite
  • Applying customer credits
  • Support Team needs more training
  • Interfacing with Netsuite
  • Data Accuracy
  • Quick and helpful response from support
  • On a small scale, it has increased efficiency
  • Have been able to go paperless
  • Can access bill.com from anywhere

Do you think BILL delivers good value for the price?

Yes

Are you happy with BILL's feature set?

No

Did BILL live up to sales and marketing promises?

No

Did implementation of BILL go as expected?

Yes

Would you buy BILL again?

Yes

bill.com works well for small businesses that need to get a handle on payables and receivables. As for large volume, we have experienced loss of data when syncing to Netsuite and with the lack of support it causes major headaches.