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Billtrust...you take the good, you take the bad
November 20, 2019

Billtrust...you take the good, you take the bad

Jill Liegghio | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Billtrust

Billtrust is an invoice and payment management system that has been put in place by two of our larger suppliers. They use this software to provide invoices, provide statements, track open balances, and collect electronic payments from their customers. Our Shared Services team has been involved with this software for just under a year.
  • It allows customers to pull past / missed invoices for review and payment.
  • It can work well to track open amounts on the account.
  • It allows us to pay our invoice online through a p-card, which helps increase our potential rebate with our bank.
  • It has a feature that allows you to make notes about the invoice so you can track what actions have taken place.
  • Anyone in our organization can create an account for a vendor with Billtrust. The upside.easy to set up. The downside.invoices stop going through the usual channels and only go to this person. Also, if they leave the company, it's tough to gain access to the account to allow central management.
  • Invoices showed as open in the software may not be accessible. It doesn't seem like the AR departments scrub the data, so our group has had to manipulate the data manually.
  • Invoices do not always automatically move to paid when a payment is made online. We discovered this by making a duplicate payment on a group of invoices.
  • We are currently using it to reconcile two large vendor accounts.
  • We have been making electronic payments through our p-card for the past several months - allowing us to earn rebates of 1.17 - 1.25% on the payments made.
  • The downside is. The data isn't that clean, and we have spent hours and hours trying to get to the real number we owe to these vendors.
In the past, I used Taulia and Covisint as a similar but not identical packages. Both of these software systems had an integration with the customers with whom we were dealing, which would allow purchase orders to flow into the software. Vendors could then generate invoices in the system against the purchase orders, and the customer would pay them via ACH. Taulia also offered dynamic discounting - which would allow discounts for earlier payments. I haven't seen another product precisely like this one.
We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.

Do you think Billtrust delivers good value for the price?

Not sure

Are you happy with Billtrust's feature set?

Yes

Did Billtrust live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Billtrust go as expected?

I wasn't involved with the implementation phase

Would you buy Billtrust again?

Yes

I feel Billtrust is useful to all payments and data between vendors and customers. It gives easy access to invoices and statements to customers which can allow easier management of the account. Billtrust can take payments through ACH withdrawl and through credit card which was ideal for our company. It provides statement copies for the customer. If it worked well, it should save postage and time for our Vendor's AR team and could make things easier for our team.