Overall Satisfaction with Billtrust
We use Billtrust for delivery of over 90% of our invoices, with the remainder being delivered directly via EDI. Utilizing Billtrust's marketing capacity we've been able to move a large number of customers from paper to email delivery. Billtrust allows our customers access to a website (eInvoice Connect) with our logo and contact information, where the customer can maintain their own invoice delivery settings, download invoices as PDF or any of several popular accounting packages, and even pay invoices if they choose to link their banking information. Billtrust also offers automation of AP invoices, creating payables in our business system, but we have not yet implemented this service. Without Billtrust we would still be able to email invoices from our business system, but the bulk mailing and faxing they do would be unmanageable.
- Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
- The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
- The on-invoice marketing of eInvoice Connect provides enough information for anyone that obtains an invoice to create an account and change the method of receiving invoices. This hasn't caused a problem that we know of, but the possibility exists.
- They should have a set of alarms - email notifications to a set address when something goes wrong, like if one of our customers signs up for eInvoice Connect, sets their delivery option to online only, but then never logs in.
- Since we've been using Billtrust for 15 years, it's hard to know what the ROI would be were we to convert now.
- However, we would incur a great expense if we were to try going without Billtrust now. We would have the expense of postage, land-lines for faxing, and extra server capacity for mass emails, especially at month-end when we send statements.
Do you think Billtrust delivers good value for the price?
Yes
Are you happy with Billtrust's feature set?
Yes
Did Billtrust live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Billtrust go as expected?
I wasn't involved with the implementation phase
Would you buy Billtrust again?
Yes