BirdEye - A Stellar Program for Reputation Management
December 18, 2017
BirdEye - A Stellar Program for Reputation Management
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with BirdEye
I absolutely love the BirdEye platform as well as their team. It's incredibly useful, and it's hugely important that they focus on development of the platform. They are always taking feedback and implementing improvements and developing new features. There have been several suggestions I've made implemented by their team in the last year, they're just a fantastic partner overall. There is room for growth in regards to insight analysis, I've used some platforms with natural language processors that seemed a bit more sophisticated or maybe it was the tool to dig into this data? Either way, we still get exactly what we need and are able to use BirdEye to get an overview of all our customer feedback across all sources and it lets us identify areas of improvement. The service/ticketing process is huge for us as well, we're able to track our follow up, our CEO can easily see that any complaints are being addressed with the customer, as well as with our team. And it helps us make sure we're consistently keeping up with this feedback and nothing slips through the cracks. 10/10 would recommend BirdEye to any company looking to get a better handle on their customer feedback.
- Data Aggregation - All Sources Feeding into One Place.
- Research & Development - Great at listening to customers and actively improving the system.
- Reps/Support - Our rep is amazing! Always quickly responds and is incredibly helpful!
- Insight Analysis - They have already made some major improvements here, and it by no means is lacking, I just see this as about the only major area for continued improvement.
- Additional Integration - Say if they could integrate with a full blow email management program - there is a lot of potential here with the integration with other platforms.
15 - CEO, District Managers, Digital Marketing Manager, General Managers, Assistant General Managers
- Efficiency is huge!
- It's saved a ton of time in regards to managing customer feedback and allowing us to better utilize this feedback.
- There have been zero negative impacts.
We have Used New Brand Analytics (now part of Sprinklr), we briefly used Gorilla.net, and I demoed/investigated about 15+ platforms before making the decision to go with BirdEye - BirdEye is top notch, best program for your money. There are some more sophisticated programs out there, but we didn't see the additional cost bringing us that much more value, and we love BirdEye as a partner that listens and responds to its customers.