Amazing customer service
March 29, 2022
Amazing customer service
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
At Wallaroo's Furniture and Mattresses, we use Birdeye for both our internal and external company communications. We use it to chat amongst team members and to converse with current and potential customers. We also use it to send SMS Marketing campaigns and collect company reviews. I played a role in implementing Birdeye throughout our company and while it was tedious, the support from Birdeye has been amazing.
- Client Support
- Training
- External Communications
- Internal Communications within companies
- Advanced SMS Campaigns
- Advanced/ More Robust Email Marketing options
- SMS marketing
- Internal company communications
- External customer communications
- More messages coming through
- Easy to notice pop-ups
- Lots of options we aren't even utilizing yet
Birdeye is much faster than Podium. Our messages come through quicker and more consistently from customers reaching out. Their SMS marketing features and abilities are pretty much the same, we haven't noticed too big of a difference there. On the other hand, their Internal company communications aren't as good as at the Podium.
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes