My Time with Birdeye
May 23, 2022
My Time with Birdeye
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
We use Birdeye to help us monitor the reviews about our businesses and we use it to automate surveys as well as review requests. It helps free up time that would be spent doing this manually and allows us to respond when a review comes instead of monitoring the Google page constantly. It also helps save time by sending automated survey requests when we complete a service request for Residents.
- Alerts of when reviews are posted.
- The ability to reply to reviews from Birdeye.
- Automated surveys based on move in and move out.
- Knowing where to go to adjust templates for emails.
- Knowing where email templates are being used.
- Being easily able to distinguish what is sending a survey vs a review request.
- Review Tracking
- Automated Review Requests
- Automated Survey Requests
- It has allowed us to watch our review score and really respond to help bring our score up.
- One user had changed an email template that was used for service requests to reference a sports event. It leaves a negative impression.
I haven't used any other products like Birdeye. This is my first experience with reputation management software.
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes