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New to Birdeye
January 04, 2023

New to Birdeye

Erin Smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We use Birdeye to monitor and respond to our clients reviews on all platforms and give them the opportunity to be more involved in the review process which was not a possibility before. This platform makes it easier to respond to all of the reviews with the automated response feature.
  • Set up automated responses to reviews
  • Daily emails summarizing reviews/ activity
  • Hosts all of reviews on one site
  • The onboarding process was very difficult, specifically trying to map the clients
  • Having them separated by "Reviews Lite" and Full Suite makes it a little more difficult to manage
  • It was time consuming to set up
  • Aside from the set up process, it is helpful and makes monitoring reviews easier
Not at liberty to discuss.

Do you think Birdeye delivers good value for the price?

Not sure

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Birdeye go as expected?

No

Would you buy Birdeye again?

Yes

Birdeye has been a great addition to us. Because we manage a large number of clients, it can be very time-consuming to go through and respond to each individual review. Birdeye gives us the option to have automated responses set up for different reviews which save a lot of time. We had a few hurdles in the beginning with the set up process and mapping the pages, but the support team was very responsive and easy to work with.

Birdeye Support

We had a lot of back and forth throughout the set up and mapping process but the team was very responsive and helpful.

Using Birdeye

It's very nice to be able to manage everything for our clients in one space and gives them the opportunity to be more involved with their reviews. Birdeye's is a pretty straight forward platform that has been easy to learn, and the team at Birdeye has been helpful in getting us familiar with it.