Item: Bitdefender GravityZone
Rating: 10
Author: Carol Heim

Use Cases and Deployment Scope

We use it for our entire organization for virus protection. We chose to have all our users on the same protection plan.

Pros and Cons

Users are protected without them having to manage the product themselves
Being able to manage computers in our organization thru the cloud is especially helpful when we have users all across the country and South America
Bitdefender uses less computer resources than many other virus protection products we've used in the past

I do not like having to correspond by email. When I have an issue I do not have time to wait 6-8 hours for a reply. I want to do a chat or a phone call.
I find their cloud dashboard a bit challenging to navigate. I can never find the option I need without searching thru every category.
I do not like that it takes 48 hours for the cloud to update when there is an issue with a client computer when I am working on it remotely.

Return on Investment

Many of our finances are done on line and we needed to have a good virus protection program. This is the best one we've tried in the last few years.

Usability

It can be challenging. Once you have used the program for awhile and have worked with tech support, you pick up a few more tips on usage.

I do not like the immediate response. The delay from emailing questions/resolutions can take days instead of an hour if there was phone support more readily available. Even on a chat you can get answers quickly. Many times it is harder to explain an issue in depth in an email rather than discussing on the phone.

Alternatives Considered

Symantec Endpoint Protection, Kaspersky Endpoint Security and Norton Small Business

Norton and Symantec seemed to attract every hacker and spammer in our opinion. Kaspersky was difficult to manage thru the cloud access. All 3 of these products used a large portion of the computer resources and had many of our users locked up during scans. We always seemed to be looking for ways to remove viruses that never got caught.
Bitdefender was recommended by our technology partner.

Other Software Used

Malwarebytes, QuickBooks Desktop Enterprise, Microsoft 365 Business

Likelihood to Recommend

Our in-house management is quite easy. Those computers I can do hands-on. It is when I need to depend on the cloud to manage a computer that is having issues that can be more of a challenge.

Bitdefender GravityZone Experiences

Overall Satisfaction with Bitdefender GravityZone