Bitrix24 is a high-end intranet service
April 27, 2021

Bitrix24 is a high-end intranet service

Jason Kerley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bitrix24

Handling all intranet processes and business strategies from the Bitrix24 platform has been one of the best work decisions we have been able to make. All the results have been fully satisfactory when it comes to categorizing and maneuvering data of different kinds. Bitrix24 is one of the best services you can get to cover CRM, business intelligence, and even marketing operations. Its ease of connection to other services. In case of working from a Smartphone terminal, it is possible to cover all kinds of tasks. Can be used in conjunction with CRM services for more extensive diagram printouts.
  • Its data cataloging system maintains high scalability.
  • It can be integrated with various business management services.
  • Can be connected to various platforms based on marketing generation, such as Facebook lead Ads.
  • Appointments with prospects for customers and employees can be scheduled completely free of charge.
  • Automated notifications from bitrix24 are difficult to schedule.
  • Emails that we add to bitrix24 account are often closed.
  • Reserved resource reports are not updated live.
  • If the contact center is to be used, it is difficult to schedule channels to show the necessary information depending on different priorities.
  • We have noticed an increase in our ROI of up to 400%, which leaves the ROI calculation at 4.
  • ROI has improved faster than with any other service we have used for intranet work.

Do you think Bitrix24 delivers good value for the price?

Yes

Are you happy with Bitrix24's feature set?

Yes

Did Bitrix24 live up to sales and marketing promises?

Yes

Did implementation of Bitrix24 go as expected?

Yes

Would you buy Bitrix24 again?

Yes

We think that the results of Bitrix24 in terms of usability are favorable for the company, and we like the fact that the user interface set up within the platform is so easy to remember, as this only makes us better at our job once we have become familiar with the mechanics it offers.
It is possible to communicate with Bitrix24's customer service team during most of the day, since, despite not working non-stop hours, having technical support available during working hours is enough to cover our needs in case we require immediate assistance.
Being such a multifaceted software, it is recommended to work with scenarios that require several processes to track employees if it is about reviewing their expenses or monetary operations within the company. It can also be used to deal with online stores through its bitrix24 store extension.

Bitrix24 Feature Ratings

Task Management
9
Gantt Charts
10
Scheduling
9
Workflow Automation
9
Mobile Access
10
Search
10
Visual planning tools
10
Chat
9
Notifications
9
Discussions
10
Surveys
9
Internal knowledgebase
10
Integrates with GoToMeeting
10
Integrates with Gmail and Google Hangouts
9
Integrates with Outlook
10
Versioning
9
Video files
9
Audio files
9
Document collaboration
10
Access control
9
Advanced security features
9
Integrates with Google Drive
10
Device sync
10